Privacy Policy

Mercantyl Solutions Private Limited (“Mercantyl”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business details you provide when you contact us.
• Business & account information — Flipkart seller account identifiers, catalog details, and performance data necessary to deliver our services (only with your authorization).
• Technical data — IP address, browser type, device information, and usage data collected automatically when you visit our website.
• Communications — records of emails and other correspondence between you and us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Flipkart seller operations and automation services
• Respond to your inquiries and provide customer support
• Send service-related communications and (with consent) relevant updates
• Monitor and improve website performance and security
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers who assist us in operating our business (under confidentiality obligations)
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Mercantyl, our clients, or others
• In connection with a business transfer (merger, acquisition, etc.), subject to appropriate safeguards

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we process. No method of transmission or storage is 100% secure; we continuously work to improve our security practices.

5. Data Retention

We retain information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us at Info@mercantylsolutions.com.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies for essential functionality, analytics, and performance. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: Info@mercantylsolutions.com
Entity: Mercantyl Solutions Private Limited